Shipping policy

Shipping Policy

What is your company policy on orders placed?

By placing an order through this site you will be agreeing to the following terms listed below. The terms and conditions/agreements are to ensure both merchant and customer are aware of the arrangement to mutually protect and acquire set expectations on our service.

What is your company policy for content and services purchased?

We ensure every product and service we offer comes with a thorough description, giving you complete clarity on exactly what to expect. Be sure that you are fully committed to purchasing a course, e-book, subscription, service, lesson or webinar, as we do not offer refunds for our digital products or services. If you would like to inquire about the details of any service or content please reach out to our customer success team prior to purchasing.

What is your refund policy?

Your satisfaction is our priority! Although we’re confident you’ll love it here, you may cancel your subscription at anytime. Unfortunately, we are unable to process refunds for member services, digital downloads, e-books or courses after purchase due to instant access.

No refunds are accepted for any services placed (even for early cancellation). If you need to manage or cancel your subscription, login to your membership account and disable auto renewal.

What are your dispatch timeframes?

Orders ship within 1-3 business days of date of order placed and payment received (with the exception of wholesale orders). Please allow an additional business day if order is placed on a national holiday. Please note that business days operate Monday - Friday (8am-5pm CST). For extenuating circumstances that may cause a delay in shipment, customer will be contacted directly via email.

What are your delivery and transit times?

Domestic packages are delivered within 3-10 business days of order placed and payment received. International packages are delivered within 15-30 business days of order placed and payment received. For expedited shipping on any order placed reach out to customer service for inquiry. If delivery time exceeds the aforementioned forecasted time, please contact us at: info@allstarequityinvestments.com for all questions.

Can I update or place a new preference to change my address?

Change of address requests are acceptable at any time prior to dispatch of order, at that time no changes may be made to the order’s destination. Shipping to P.O. Box addresses will be subject to postal delivery only as courier services are not an option to these locations.

Will I receive tracking notifications?

Upon dispatch of an order, customers will receive a tracking number that links their order(s) to USPS. Customers may follow the progress of their order based upon the latest updates made available by the shipping provider.

What is the estimated time on wholesale orders?

All wholesale orders take an additional 7-12 business days to ship. Please allow allotted time for shipments containing partial wholesale orders as well. For specific inquiries about wholesale orders please contact us at: info@allstarequityinvestments.com for all questions. Note that all wholesale orders require signature upon delivery.

What may I do if my package is lost or contains damaged merchandise?

If you receive a package defected or visibly damaged, do not accept the order, if possible reject the parcel and contact our customer service. If package is damaged and delivered to you without being present, feel free to contact our customer service. For lost packages, all parcels are subject to have a processed refund or replacement order as soon as possible once courier investigation into claim is complete and has been determined to be lost.

What is your company policy on packages that are marked delivered but not received?

Please note that allstarequityinvestments.com cannot accept responsibility for packages that have been stated as delivered by the carrier but not received. Please contact our customer service and we will do our best to provide a solution. Keep in mind, we do not issue refunds for packages the carrier has marked as delivered. If the tracking information states that your package was delivered but you have not received it, feel free to contact the courier directly.

What is your cancellation policy?

If you would like to cancel your service subscription, you may do so at anytime. For product orders, you may cancel anytime before the order is dispatched. If your order has already been dispatched please refer to the refund policy. All orders are subject to insured loss and damage based upon the value as stated by the courier. For orders uninsured allstarequityinvestments.com does not assume responsibility.

How can I get in contact with someone in customer service?

For all customer service inquires, send an email to: info@allstarequityinvestments.com or submit the following: Contact Form.

Please allow up to 24-48 hours for a corresponding reply. ✨